Privacy policy

Effective Date: 10.03.2025

1. Introduction

FOFFINY ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable data protection laws in Portugal, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of information:

• Identification Data: Name, email address, phone number, billing and shipping address to proceed and fulfill the order.
• Technical Data: IP address, browser type, operating system, device information.
• Usage Data: Interactions with our website, including browsing history, time spent on pages, and preferences.
• Payment Data: Payment details processed through secure third-party providers (we do not store payment details).
• Cookies and Tracking Data: Data collected through cookies and other tracking technologies. We may collect certain user-provided data, such as email addresses and phone numbers, for analytics and advertising purposes. This data is securely hashed before being transmitted to third-party services such as Google Analytics and Facebook Ads to improve measurement and ad targeting.

3. How We Collect Data

We collect data in the following ways:

• Directly from users when they register, place an order, contact us, or subscribe to newsletters.
• Automatically through cookies and tracking technologies.
• Through third-party service providers (e.g., payment processors, analytics tools, and marketing services).

4. Purpose of Processing Data

We process personal data for the following purposes:

• To process and fulfill orders.
• To provide customer support.
• To send marketing communications (with user consent).
• To analyze website performance and improve our services.
• To comply with legal obligations.
• To personalize user experience and display relevant advertisements.
• To prevent fraud and unauthorized activities.

5. Legal Basis for Processing

We process personal data based on:

• Consent: When users provide explicit consent (e.g., subscribing to newsletters).
• Contractual Necessity: To fulfill a purchase or service agreement.
• Legal Obligation: To comply with laws and regulations.
• Legitimate Interests: To improve services and marketing efforts without infringing on user rights.

6. Sharing Your Information

We do not sell your personal data. However, we may share information with third-party service providers who assist in website operations, payment processing, order fulfillment, and marketing efforts. These providers are required to comply with GDPR and protect your data.

We can share certain hashed user data (such as email addresses or phone numbers) with third-party advertising platforms, including Google Ads and Facebook Ads, for improved ad performance and measurement. This data is securely processed in compliance with GDPR.

Additionally, if FOFFINY is acquired or merged with another company, user data may be transferred as part of the business transaction, subject to the same privacy standards.

7. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. This includes meeting legal obligations, resolving disputes, and enforcing agreements. If retention is required by law, we will store data for the legally required period. When determining retention periods, we consider the nature of the data, potential risks, and our business needs.

8. Your Rights

Under the GDPR, you have the following rights:

• The right to access and request copies of your personal data.
• The right to rectify inaccurate or incomplete data.
• The right to request the deletion of your data ("right to be forgotten").
• The right to restrict processing under certain conditions.
• The right to data portability (receive a copy of your data in a machine-readable format).
• The right to object to data processing, including direct marketing.
• The right to withdraw consent at any time if processing is based on consent.

To exercise these rights, contact us at info.foffiny@gmail.com.

9. Cookies

Our website uses cookies to enhance user experience. Cookies help us understand visitor behavior, personalize content, and improve site functionality. You can manage or disable cookies through your browser settings.

We use Google Consent Mode V2 to respect user privacy preferences. Cookies related to analytics and advertising are only activated if users provide explicit consent. Users can manage or withdraw their consent at any time via our cookie banner settings.

10. Third-Party Links

Our website may contain links to external websites. FOFFINY is not responsible for the privacy practices or content of these third-party sites. We encourage users to read their privacy policies before providing any personal data.

11. Data Security

We implement technical and organizational security measures to protect personal data from unauthorized access, loss, or destruction. These include encryption, firewalls, and secure payment processing through trusted providers. All third-party service providers handling user data must comply with strict security standards.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business operations. Users will be notified of significant changes. Please check this page regularly for updates.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at info.foffiny@gmail.com.